Solutions for omnichannel

Omnichannel is more than connecting one system to another; it’s building a digital platform of applications, data, and devices that enable you to provide one consistent customer experience. Across industries — from retail to banking — MuleSoft is powering omnichannel strategies that result in faster time to market, improved customer satisfaction, and increased revenue.

Why Anypoint Platform for Omnichannel ?
3x faster omnichannel development
Drive consumption, consistency, and reuse of digital assets
Increase opportunities for revenue growth

Deliver a unified customer experience 3x faster

Hear how PetSmart is evolving into an omnichannel brand, developing 3x faster and externalizing APIs for third-parties to build new customer experiences. Learn how they built a customer profile API that can be leveraged across the company for faster delivery.

Achieve 97%+ customer satisfaction by becoming a one-stop-shop

With MuleSoft, Service NSW used APIs to expose data from legacy, on-premise systems to modern cloud applications without disrupting current processes or compromising security. This enabled access to over 800 government services via a physical storefront, web portal, and by phone. Doing so increased government digital service delivery by over 60%, leading to a 97% customer satisfaction rating for the service across over 2 million citizens served.

Enable consistent 25% YOY growth by extending to partner channels

Big Bus wanted to improve their customer experience and ensure a seamless journey for their passengers. The company embarked on a clear API-first strategy with MuleSoft by developing reusable microservices and exposing functionality across all channels (direct and in-direct). Since integrating 20+ live partner channels and growing their API partner pipeline, Big Bus has seen a 26% increase in revenue YOY.

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